How to Enable/Disable users in Dynamic CRM Online

Enabling and Disabling of users in Dynamic CRM On-Premise is not a very tough tasks. Anyone have admin rights can easily select the users from User grid view and Disable it by clicking on Activate/Deactivate button to Enable/Disable the users.


But In Dynamics CRM Online, you won\’t find Enable / Disable button for System User Records because the Users are monitored through Office365 Portal.

If you have added Users through Office365, then you need to Assign / Remove the CRM License in order to make them Enable or Disable in Dynamics CRM.

So here is the step by step process to Enable/Disable Dynamic CRM Online Users :

Step 1 –

Here you can see I have 4 users in CRM 2015 online organisation and I want to disable one user named \’Suresh Raina\’.

Step 2 –

 Login to Office 365 Admin Portal using below Link :
https://portal.office.com/admin/default.aspx#
 Enter CRM online Admin Credential and Login into account


Few of yours might get below error while accessing Office 365 Admin Portal –

This error usually come when you don\’t use correct URL to access the Office 365 Portal, In some of article/blog you will found the incorrect url to access Office 365

Step 3 – 

After Logged in into Office 365 Portal , you will see Users > Active Users in Left Navigation pan as below




Step 4-

Click on Active Users to see all Enable/Disable users of your CRM Online Org





Step 5 –

Select any one users(Suresh Raina) you want to disable by clicking on Checkbox as shown below



Step 6 –

On the selection of users you would see a new navigation in right side of window
Click on \’Edit\’

Step 7 – Uncheck the checkbox \’Microsoft Dynamic CRM Online Professional\’ to remove the license of user or to disable the user as shown below



Step 8 –

After Clicking on Save Button user will no longer Enable for CRM.
Login to CRM online organisation to check user Status 

As you can see user(Suresh Raina) has been reached to Disable Users View


Published by arpitpowerguide

My name is Arpit Shrivastava, who is a Microsoft MVP in the Business Applications category. I am a Microsoft Dynamics 365 and Power Platform enthusiast person who is having a passion for researching and learning new things and acquiring immense knowledge. I am providing consistent help, support, and sharing my knowledge through various Social Media Channels along with my Personal Blog, Microsoft Community, conducting online training and attending various 365 Saturday Events worldwide and sharing the best Solutions to the readers helping them achieve their goals and objectives in Customer Relationship Space.

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