Configure Multiple Languages in CRM Portals

Looking to translate your CRM Portal Website in different languages? You\’ve come to the right place! It broadens your audience, expands your horizons and increases your revenue by opening up to the world.

The Internet has a worldwide reach, it\’s true. Yet, not everyone speaks or understands English. If you want to reach several different markets around the world, translating and localizing your website and marketing content is essential.

If you\’re still in doubt about how translation and localization will help you reach your company\’s growth goals, take a look at this list we\’ve compiled; the top 5 benefits of having a multilingual website:

1- Effectively reach any target market. Users will be encouraged to visit your site if it is in their own language. Non-English speaking customers tend to veer away from English-only sites, as they cannot get all the information that they need.

2- Reach more Customers cost-effectively. A multilingual site is cost-efficient. Since your site is available in several languages and countries, you get to reach more people in your target market without having to spend more money.

3- More customers = Higher conversion. Customers like to feel important and if yours believe that you’ve taken the time to study their tastes, needs and language requirements, they’ll be more inclined to purchase your services.

4- Build trust among your customers. Localization generates trust. After all, would you do business with a company whose language you didn’t understand and whose terms and conditions were unclear? Not only will customers appreciate your website being tailored to their needs, but they’ll be far more likely to trust in a company who speaks their own language.

5- Get One Up On The Competition. Search these days is local and if your customers in different target markets are using local search terms to find what they’re looking for, your site will appear higher in their search. Kiss the competition goodbye if they’re working with a monolingual site.


Supported languages in CRM Portals?

The table below shows all the languages currently available out of the box. This list can be found in Dynamics 365 by going to Portals > Content > Portal Languages. The Portal Display Name of a language can be changed after selecting the language to change from this page. Note that the list now includes East Asian languages (Japanese, Chinese, and Korean).

Name Language Code LCID Portal Display Name
Basque – Basque eu-ES 1069 euskara
Bulgarian – Bulgaria bg-BG 1026 български
Catalan – Catalan ca-ES 1027 català
Chinese – China zh-CN 2052 中文(中国)
Chinese – Hong Kong SAR zh-HK 3076 中文(香港特別行政區)
Chinese – Traditional zh-TW 1028 中文(台灣)
Croatian – Croatia hr-HR 1050 hrvatski
Czech – Czech Republic cs-CZ 1029 čeština
Danish – Denmark da-DK 1030 dansk
Dutch – Netherlands nl-NL 1043 Nederlands
English en-US 1033 English
Estonian – Estonia et-EE 1061 eesti
Finnish – Finland fi-FI 1035 suomi
French – France fr-FR 1036 français
Galician – Spain gl-ES 1110 galego
German – Germany de-DE 1031 Deutsch
Greek – Greece el-GR 1032 Ελληνικά
Hindi – India hi-IN 1081 हिंदी
Hungarian – Hungary hu-HU 1038 magyar
Indonesian – Indonesia id-ID 1057 Bahasa Indonesia
Italian – Italy it-IT 1040 italiano
Japanese – Japan ja-JP 1041 日本語
Kazakh – Kazakhstan kk-KZ 1087 қазақ тілі
Korean – Korea ko-KR 1042 한국어
Latvian – Latvia lv-LV 1062 latviešu
Lithuanian – Lithuania lt-LT 1063 lietuvių
Malay – Malaysia ms-MY 1086 Bahasa Melayu
Norwegian (Bokmål) – Norway nb-NO 1044 norsk bokmål
Polish – Poland pl-PL 1045 polski
Portuguese – Brazil pt-BR 1046 português (Brasil)
Portuguese – Portugal pt-PT 2070 português (Portugal)
Romanian – Romania ro-RO 1048 română
Russian – Russia ru-RU 1049 русский
Serbian (Cyrillic) – Serbia sr-Cyrl-CS 3098 српски
Serbian (Latin) – Serbia sr-Latn-CS 2074 srpski
Slovak – Slovakia sk-SK 1051 slovenčina
Slovenian – Slovenia sl-SI 1060 slovenščina
Spanish (Traditional Sort) – Spain es-ES 3082 español
Swedish – Sweden sv-SE 1053 svenska
Thai – Thailand th-TH 1054 ไทย
Turkish – Turkey tr-TR 1055 Türkçe
Ukrainian – Ukraine uk-UA 1058 українська
Vietnamese – Vietnam vi-VN 1066 Tiếng Việt

Reference https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/enable-multiple-language-support


How to configure multiple languages in CRM Portal?

Related image

The following is a step by step guide to enable multi-language in the Dynamics 365 Portal. For demonstration I am configuring Turkish and Hindi languages.

In Dynamics 365, navigate to Settings -> Administration and click on the Languages button.


You then have a list of languages that you can enable for Dynamics 365.  Choose the language(s) that you want to be available on your portal.














Once selected, click “Apply”.  Note that this is something you should consider doing during a maintenance window.












The language will be enabled.  This may take a while.












The language will be enabled.  This may take a while. 

While you are waiting, might be a good time to sit back and relax with your favourite beverage.













Now that the language is enabled for Dynamics 365, you will now need to enable it for the Portal.  Navigate to the website record (Portals -> Websites)  You will see a sub-grid listing the supported languages.  You will see the language that should match your Dyn365 default language.



On the right side of the sub-grid, click the “+” icon to add additional languages to your portal.  You will be able to choose the languages and also designate if the language is published or not.

















Once save, you should see the language active on web site record.










Once languages activated, Your web pages, web links and content snippets will be cloned for each language you activate.  















Navigating to the Portal, you will now have a dropdown on the main menu to choose the language that you want to view the portal in.






























You can change language of Weblinks content in respective language by following below steps














Cheers😎

Published by arpitpowerguide

My name is Arpit Shrivastava, who is a Microsoft MVP in the Business Applications category. I am a Microsoft Dynamics 365 and Power Platform enthusiast person who is having a passion for researching and learning new things and acquiring immense knowledge. I am providing consistent help, support, and sharing my knowledge through various Social Media Channels along with my Personal Blog, Microsoft Community, conducting online training and attending various 365 Saturday Events worldwide and sharing the best Solutions to the readers helping them achieve their goals and objectives in Customer Relationship Space.

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